Maica Rizza N. Bahang
Hello, I'm

Maica RizzaN. Bahang

Virtual Assistant | Customer Service | E-commerce Support

Determined and self-motivated professional with over 8 years of experience in customer service, e-commerce, administrative support, appointment setting, and client communication. I help businesses stay organized, support their customers, and achieve their goals through reliable and efficient assistance.

Reliable, adaptable & customer-focused.

I’m a professional with a strong background in customer service, e-commerce, and administrative support. I thrive in fast-paced environments, manage tasks efficiently, and always strive to deliver excellent results.

I help entrepreneurs and businesses build their presence globally by ensuring smooth transactions and providing friendly, professional, and reliable customer service.

I’m comfortable working independently or as part of a team, take initiative, adapt quickly, and continuously look for ways to improve processes and customer experiences.

Helping clients achieve success is more than my goal—it is my commitment.

Professional support, made simple.

Customer Support

Handle customer inquiries through email, chat, and phone with professionalism and care.

Email & Inbox Management

Manage, organize, and respond to emails to keep communication clear and timely.

Appointment Setting

Schedule and manage appointments, calendars, and reminders.

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E-commerce Support

Assist with orders, tracking, refunds, and product inquiries.

Data Entry & Admin Support

Accurate data entry and administrative tasks to keep business operations organized.

8+ years of professional experience.

May 2023 – July 2025

Guest Service Associate

Blue Ribbon Bakes & Cakes
  • Managed customer inquiries and orders.
  • Provided friendly and efficient service.
  • Supported smooth daily operations.
September 2021 – May 2023

E-commerce Customer Service Representative & Appointment Setter

DotZero Ltd.
  • Managed emails, chats, appointments, and calendars.
  • Performed accurate data entry.
  • Used Zendesk to manage customer support tickets.
December 2017 – November 2020

Billing and Sales Associate II

VXI Global Holdings B.V.
  • Handled high-volume calls and chats.
  • Assisted with billing, payments, upgrades, and services.
  • Recommended products based on customer needs.
April 2016 – July 2017

Healthcare Representative I

Alorica Inc.
  • Handled calls from doctors' offices and hospitals.
  • Provided insurance coverage and benefits information.
  • Handled confidential account information professionally.

Tools & strengths.

Customer ServiceEmail ManagementLive Chat SupportZendeskData EntryMicrosoft OfficeGoogle WorkspaceCalendar ManagementAppointment SettingOrder ProcessingInternet ResearchMultitasking
8+Years Experience
100+Happy Clients
10K+Tasks Completed
100%Commitment

Ready to make work easier?

I’m open to remote opportunities in customer service, e-commerce, administrative support, appointment setting, and virtual assistance.